This Shipping and Delivery Policy explains how Omnisculpta prepares, dispatches, and delivers decorative items and artworks throughout Hong Kong. It also outlines customer responsibilities, Cash on Delivery requirements, cancellation limits, and failed-delivery consequences. This policy forms part of our Terms and Conditions. Questions may be sent to collective@omnisculpta.com.
Delivery at a Glance
| Delivery Detail | Our Arrangement |
|---|---|
| Service area | Hong Kong only |
| Shipping charge | Free |
| Preparation period | 1 business day |
| Courier transit | 1 to 2 business days |
| Total expected timeline | 2 to 3 business days |
| Payment method | Cash on Delivery |
| Cancellation deadline | Before courier handover |
| International delivery | Unavailable |
Where We Deliver
Omnisculpta accepts orders only for delivery addresses within Hong Kong. We do not process international orders, arrange overseas delivery, or forward parcels outside our stated service area.
Customers must provide a complete recipient name, working telephone number, unit or floor information, building name, street address, district, and any access instructions needed by the courier. Orders containing incomplete, inaccurate, or unsupported address information may be delayed, declined, or canceled.
Customers should contact collective@omnisculpta.com promptly if delivery information requires correction. Address changes become unavailable after dispatch when the courier cannot redirect the parcel.
Free Shipping
Every accepted order receives free shipping within Hong Kong. Omnisculpta does not add delivery, handling, dispatch, or standard doorstep charges.
Free shipping does not remove the customer’s responsibility to receive the parcel and pay the full Cash on Delivery amount. Additional arrangements requested directly from a courier, where available, may fall outside the services offered by Omnisculpta.
Your Order Timeline
We organize fulfillment through two consecutive stages:
Stage One: Shipping Preparation
Omnisculpta requires 1 business day to prepare an accepted order. This period supports order review, product matching, packaging, labeling, and courier handover.
Stage Two: Courier Transit
After dispatch, delivery generally requires another 1 to 2 business days. The complete expected timeline is therefore 2 to 3 business days from the beginning of processing.
Business days exclude Sundays, Hong Kong public holidays, and periods when ordinary courier operations are unavailable. Orders submitted after operating hours may begin processing on the following business day.
Delivery dates are estimates rather than fixed promises. Severe weather, traffic disruption, restricted building access, public events, courier interruptions, or inaccurate customer information may affect arrival. Omnisculpta will communicate a material delay when practical.
Cash on Delivery
Omnisculpta operates through Cash on Delivery. No online card payment is required at checkout. The customer must pay the complete order amount in cash when the courier reaches the delivery address.
A person able to receive the parcel and provide sufficient cash should be present. Customers should prepare the required amount before arrival and keep their telephone accessible if the courier needs directions or entry assistance.
The courier may withhold the parcel when payment cannot be completed. Partial payment, delayed payment, and payment after delivery are unavailable.
Cancellation Window
Customers may request cancellation while the order remains with Omnisculpta. Requests must be emailed to collective@omnisculpta.com with the customer name, telephone number, and order reference.
Cancellation is unavailable once the parcel has left our warehouse and has been handed to the courier. A cancellation request is effective only when Omnisculpta acknowledges it before handover. Sending a request does not establish cancellation if dispatch has already occurred.
Refusing a dispatched parcel is seen as a failed delivery, not a valid cancellation.
Failed Delivery Rules
An order will be automatically deemed canceled when delivery fails because:
- Nobody is available to receive the parcel;
- The recipient cannot be reached;
- The address is incomplete, inaccurate, or inaccessible;
- Building access is not provided;
- The full Cash on Delivery amount is unavailable; or
- The recipient refuses a dispatched order.
Failed delivery may affect future orders associated with the customer, telephone number, or delivery address. Omnisculpta may review, restrict, or decline later orders where previous failed attempts caused repeated courier activity or fulfillment disruption.
Customers who expect to be unavailable should contact us before dispatch. Courier handover closes the cancellation window.
Receiving Your Parcel
Customers should review the external packaging when the parcel arrives. If visible damage is present, photograph the package and contact collective@omnisculpta.com promptly with the order reference and relevant images.
Receiving the parcel does not remove any mandatory right available under Hong Kong law. Eligible returns for damaged items, incorrect products, or an incorrect size or product variant delivered where the order offered a size or variant selection are handled under our Return and Refund Policy. Change-of-mind returns are unavailable.
Delays and Events Outside Reasonable Control
Omnisculpta will take reasonable steps to support the stated timeline. However, delivery may be affected by typhoons, severe rain, transport interruption, emergency restrictions, public authority action, building closure, or other events outside reasonable operational control.
Where a delay occurs, we may provide an updated estimate or contact the customer for delivery coordination. A delay does not automatically cancel an order that has already been dispatched.
Applicable Hong Kong Laws
This policy is governed by Hong Kong law, including the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), Contracts (Rights of Third Parties) Ordinance (Cap. 623), and Personal Data (Privacy) Ordinance (Cap. 486).
Nothing in this policy excludes or restricts a mandatory customer right or business obligation imposed by applicable law.
Contact Omnisculpta
For shipping, cancellation, address, or delivery questions, email collective@omnisculpta.com. Include the order reference and relevant customer details so we can review the matter efficiently.
Company Name: Omnisculpta
Live Hours: Monday to Friday, 10 AM to 5 PM, HKT
